Tel: +604-6532794 Fax: +604-6532792

Assoc. Prof. Dr. Tan Cheng Ling

Deputy Research, Innovation & Industry Community Engagement
tanchengling@usm.my
+604-653 2789

Assoc. Prof. Dr. Tan Cheng Ling

Deputy Dean Research, Innovation & Industry
Graduate School of Business
Universiti Sains Malaysia

Education

  • DBA, Universiti Sains Malaysia, 2009
  • Master, Environment Management, Universiti Kebangssan Malaysia, 2000
  • B Sc (HONS), Life Science / Genetics, Universiti Kebangssan Malaysia, 1999

Biography

Cheng Ling Tan, DBA, is an Associate Professor and Deputy Dean of the Graduate School of Business at Universiti Sains Malaysia, Penang. She provides lectures on operations and service management. She supervises MBA, DBA, and PhD students in the field of knowledge management, innovations, operations management, supply chain management, and quality management. She leads numbers of research grants and actively published in various referred indexed journals internationally. Previously, she was a global supply chain quality consultant, as well as a quality department manager for more than 10 years with two multinational companies in Malaysia.

 

Teaching and Research Areas

Teaching: Operations and Service Management (MBA), Research Methodology (PhD).

Research Interest: Operations Management, Innovation, Supply Chain Management, Knowledge Management, Behavioral in Operations Management.

Consultancy and Industrial Experience

Trainer for Industrial Training 

2019 – First Solar, Inc. (Mini MBA: Operations Management)

2019 – Flex, Ltd. (Master Executive Development: Continual Improvement for Quality Excellence)

2017 – Public Training organized by ITD World and GSB USM (Mini MBA: Operations Management)

2016 – Public Training organized by ITD World and GSB USM (Mini MBA: Operations Management)

Consultancy Project

2016 – 2017 – Nupon Technology Malaysia Sdn Bhd (Supply Chain Advancement)

2015 – 2016 – Orient Fitness Gold (Establish a sustainable marketing-oriented business strategy and Improve the efficiency of the operations)

2014 – 2015 – Priority Resources Sdn Bhd (Sustainable Business Solutions as a Competitive Advantage) 

Publications

Cheng Ling Tan and Sook Fern Yeo (2020). Tan, C.L. and Yeo, S.F. (2020). Tourist experience on traditional pastries in UNESCO heritage city. British Food Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/BFJ-09-2018-0635 (Emerald) (SCIE JCR Impact Factor: 2.102)

Imran Mahmud, Sadia Sultana, Ashikur Rahman, Ramayah, T, Cheng Ling Tan (2020). E-waste recycling intention paradigm of small and medium electronics store managers in Bangladesh: An S–O–R perspective. Waste Management & Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1177/0734242X20914753 (SAGE) (SCIE JCR Impact Factor: 2.771)

Sew Huey Ting, Sofri Yahya, Cheng Ling Tan (2020). Importance-Performance Matrix Analysis of the Researcher’s Competence in the Formation of University-Industry Collaboration Using Smart PLS, Public Organization Review, 20, 249-275. (Springer Link) (SCOPUS)

Yann Mey Yee, Cheng Ling Tan, Aizzat Mohd Nasurdin, Sook Fern Yeo, Ramayah T. (2020). Building a Knowledge-Intensive Medical Device Industry: The Effect of Knowledge Creation in R&D Project Performance, Jurnal Pengurusan, 58(2020), doi.org/10.17576/pengurusan-2020-58-10 (UKM Publisher) (SCOPUS)

Sook-Fern Yeo, Cheng-Ling Tan, Kah-Boon Lim, Ong-Hwi Khoo (2020). Product packaging: Impact on customer’s purchase intention, 21(2), 857-864. (Unimas Publisher) (SCOPUS)

Ming- Lang Tseng,Suling Lin, Chih-Chen Chen, Liria Salome Calahorrano Sarmiento, Cheng Ling Tan (2019). A causal sustainable product-service system using hierarchical structure with linguistic preferences in the Ecuadorian construction industry. Journal of Cleaner Production, 230, 477-487. (Elsevier) (SSCI, JCR Impact Factor: 7.246)

Cheng Ling Tan, Yann Mey Yee, Aizzat Mohd Nasurdin, Sook Fern Yeo (2019). Removing the fuzziness in medical device manufacturing R&D. Global Business and Organizational Excellence, 39(1), 29-36. (Willey) (SCOPUS)

Eu Chin Ong, Cheng Ling Tan, Azlan Amran (2019). The key is ownership of agility. Strategic Direction, 35(1), 9-12. (Emerald) (SCOPUS)

Yann Mey Yee, Cheng Ling Tan, Ramayah Thurasamy (2019). Back to basics: building a knowledge management system. Strategic Direction, 35(2), 1-3. (Emerald) (SCOPUS)

Sew Huey Ting, Sofri Yahya, Cheng Ling Tan (2019). The influence of reseacher competence on university-industry collaboration: The mediating role of domain knowledge transfers and spillovers. Journal of Entrepreneurship in Emerging Economies, 11(2), 277-303. (Emerald) (SCOPUS)

Bee Leong Tan,Cheng Ling Tan, Sook Fern Yeo, Sock Lee Ching(2019). Examining the Business Venture Success of Restaurants: The Role of Innovation Capability as a Mediator. Jurnal Pengurusan, 55(2019), 181-192. (UKM Publisher) (SCOPUS)

Cheng Ling Tan, Wei Lip Tan, Sook Fern Yeo (2019). Do IT integration and decision-making integration influence service operation performance? Empirical evidence from electrical and electronics distribution firms. International Journal of Services and Operations Management, 33(4), 423-441. (Inderscience) (SCOPUS)

Sook Fern Yeo, Cheng Ling Tan, Mei Ling Goh, Heng Yey Toh (2019). Impact of Celebrity Endorsements on Brand Loyalty in Sports Products. International Journal of Engineering and Advanced Technology (IJEAT), 8(6S3), 473-478. (SCOPUS)

Tan Cheng Ling, Suhaiza Hanim Mohd. Zailani, Sieow Chin Tan and Sook Fern Yeo (2019). Green supply chain management: impact on environmental performance and firm competitiveness, Int. J. Sustainable Strategic Management, 7(1-2), 91-112. (ERA)

Yen Loo Tan, Cheng Ling Tan (2018). Reducing scrap at a multinational toy manufacturer in Malaysia. Global Business and Organizational Excellence, 38(1), 32-40. (Willey) (SCOPUS)

Amelia Hserng Yong Lim and Cheng Ling Tan (2018). JIT and supply chain disruptions following a major disaster: A case study from the auto industry. Global Business and Organizational Excellence, 37(6), 51-58. (Willey) (SCOPUS)

Sew Huey Ting, Sofri Yahya, Cheng Ling Tan (2018). The Influence of researcher competence on university-industry collaboration: The mediating role of domain knowledge transfers and spillovers. Journal of entrepreneurship in Emerging Economies, 2(1), 34-46. (Emerald) (SCOPUS)

Yap W.K., Tan C.L., Ching S.L. (2018). An examination of operation room management at a Malaysian public hospital. Global Business and Organizational Excellence, 37(3), 33-42. (Willey) (SCOPUS)

Cheng Ling Tan, Wee Lip Tan,and Sook Fern Yeo (2018). Do IT Integration and Decision-Making Integration Influence Service Operation Performance? Empirical Evidence from Electrical & Electronics Distribution Firms. International Journal of Services and Operations Management, 33(4), 423-44. (Inderscience) (SCOPUS)

Wong, K.L. and Tan C.L. (2018). Adaptive selling Behaviour: A study Among Salesperson In Pharmaceutical Industry. Asian Academy of Management Journal, 23(1), 1-22. (USM Publisher) (SCOPUS)

Cheng Ling Tan, Sook Fern Yeo, Chea Huat Low (2018). Green Supply Chain Management Practices and Organizational Performance: An Empirical Study in Malaysian Manufacturing Firms. Jurnal Pengurusan, 52(2018), 19-32. (UKM Publisher) (SCOPUS)

Nasurdin, A.M., Tan, C.L., and Khan, S.N. (2018). The relation between turnover intention, high performance work practices (HPWPs), and organisational commitment: A study among private hospital nurses in Malaysia. Asian Academy of Management Journal, 23(1), 23–51. (USM Publisher) (SCOPUS)

Aizzat Mohd Nasurdin, Sabrina Naseer Khan, Tan Cheng Ling (2018). Linking Social Support, Work Engagement and Job Performance In Nursing. International Journal of Business and Society, 19(3), 748-761. (Unimas Publisher) (SCOPUS)

Cheng Ling Tan, Aizzat Mohd Nasurdin, and Sook Fern Yeo (2018). Developing a framework linking organizational creativity climate, knowledge acquisition, and R&D performance. International Journal of Engineering and Technology (UAE), 7(3.21), 270-273. (SCOPUS)

Sook Fern Yeo, Cheng Ling Tan, Kah Boon Lim, Stany Wee Liang Fong, and Ming Jie Fong (2018). Mobile-Advertising: Behavioural intention among undergraduates in Malaysia. International Journal of Engineering and Technology (UAE), 7(3.21), 232-237. (SCOPUS)

Poh Wai Choo, Cheng Ling Tan, Sook Fern Yeo (2018). A Review of Customer Experience Quality, Measurement in Malaysia Heritage Hotels. Global Business and Management Research: An International Journal, 10(1), 379-395. (ERA)

Eu Chin Ong, Cheng Ling Tan (2018). Soft TQM, Knowledge Management Practices and Manufacturing Firm Performance: A Proposed Framework. Global Business and Management Research: An International Journal, 10(1), 216-230. (ERA)

Sook Fern Yeo, Cheng Ling Tan, Kah Boon Lim, Irene Leong, Mei Yee Lee (2018). Physical Store Purchase Intention: The Study of Comics Book in Malaysia. Global Business and Management Research: An International Journal, 10(3), 1035-1047. (ERA)

Lee K.S., Tan C.L. (2017). Improving on-shelf availability of promotional products at a Malaysian department store. Global Business and Organizational Excellence, 36(4), 24-32. (Willey) (SCOPUS)

Cheng Ling Tan, Yen Nee Goh, Sook Fern Yeo, Sock Lee Ching, Hon Seng Chan (2017). An examination of the factors influencing the green initiative and competitiveness of private higher education institutions in Malaysia. Jurnal Pengurusan, 51(2017), 87-99. (UKM Publihser) (SCOPUS)

Silvianita A., Tan C.-L. (2017). A model linking the knowledge management (KM) enabler, KM capability and operational performance in Indonesian automobile industry. Advanced Science Letters, 23, 640-643. (SCOPUS)

Siregar K.R., Tan C.-L. (2017). The influence of task-technology fit and habitual use on job performance in Indonesian education industry: Innovative work behavior as a moderator. Advanced Science Letters, 23, 130-132. (SCOPUS)

Winnie Woon, Cheng-Ling Tan, Aizzat Mohd Nasurdin (2017). Linking Organizational Climate, Psychological Ownership, and Intention to Stay: A Proposed Model. Global Business & Management Research, 9(Special Issue), 127-141. (ERA)

Pui-Pui Thong, Yen-Nee Goh, Cheng-Ling Tan, Shaizatulaqma Kamalul Ariffin (2017). An Investigation On Residential Solar Power Systems (SPS) Install Intention: View from an Emerging Market. Global Business and Management Research: An International Journal, 9(4S), 266-280. (ERA)

Jaludin Janteng, Cheng Ling Tan and Yudi Fernando (2017). The Impact of Value Co-creation on Service Supply Chain Performance: A Proposed Conceptual Framework. Global Business and Management Research: An International Journal,9(4S), 239-249. (ERA)

Poh Wai Choo and Cheng Ling Tan (2017). Factors Influencing Poor Experience Quality in 2To- 5-Star Hotels: A Content Analysis of Guest Reviews on Trip Advisor. Global Business and Management Research: An International Journal, 9(4S), 409-425. (ERA)

Yann Mey Yee, Cheng Ling Tan, T. Ramayah (2017). A Proposed Model for Improving R&D Project Performance in the Medical Devices Industry. Global Journal of Business and Social Science Review, 5(3), 43-50. (MyCite)

Big Kim Chen, Cheng Ling Tan (2017). The Influence of Service Quality and Outcome Quality on the Member Overall Satisfaction: A Proposed Model for Health and Fitness Users. Global Journal of Business and Social Science Review, 9(1s), 1-14. (MyCite)

Tan, C.L., Suhaiza Hanim, M.Z., Sieow, C.T., Mohd Rizaimy, S. (2016). The impact of green supply chain management practices on firm competitiveness. International Journal of Business Innovation and Research, 11(4), 539-558. (Inderscience) (SCOPUS)

Chan, S.J., Tan, C.L. (2016). A model linking store attributes, service quality and customer experience: a study among community pharmacies. International Journal of Economics and Management, 10(2), 321-342. (UPM Publisher) (SCOPUS)

Aizzat, M.N., Noor Hazlina, A., Tan, C.L. (2016). The role of staffing and orientation practices in predicting service-oriented organizational citizenship behaviour. Asian Academy of Management Journal, 21(2), 27–51. (USM Publisher) (SCOPUS)

Nurul Shamisza, S., Tan, C.L., Sofri, Y. (2016). Regulation, Incentives and Government Policy: How does it stimulates R&D engineers’ innovative behaviour in Malaysia biotechnology SMEs? Asian Academy of Management Journal, 21(Supp. 1), 49–73. (USM Publisher) (SCOPUS)

Wong, K.L.; Tan, C.L (2016). Influence od supervisory control on sales performance: Examining the role of adaptive selling behaviour as a mediator. Asian Academy of Management Journal, 21(2), 183–203. (USM Publisher) (SCOPUS)

Steven Toh Teong Jin, Tan Cheng Ling, Yeo Sook Fern (2016). What are the attractiveness aspects that influence customer loyalty to homestays? A study in Taiwan. Jurnal Pengurusn, 48(2016), 201-218. (UKM Publisher) (SCOPUS)

Sook Fern Yeo, Qing L.J., ChengLing Tan (2016). Mobile marketing acceptance: empirical evidences among undergraduates in Malaysia. Information, 19(8A), 3263-3269. (SCOPUS)

Research Grant

On going grants:
1. Improving E&E Manufacturing Firm Performance: Hard and Soft Total Quality Management Approach. Bridging Grant, Universiti Sains Malaysia, Tan Cheng Ling (Principal Investigator), RM10,000.00, 01/08/2019 – 31/07/2020.

2. Antecedents of Work Outcomes Among Nurses in Malaysian Public Hospitals. RUI Grant, Universiti Sains Malaysia, Tan Cheng Ling (Principal Investigator), Aizzat Mohd Nasurdin, RM47,290.00, 1/10 /2018 – 31/12/2020.

2. Developing A Framework of Patients’ Decisions for Oral Cancer Treatment. Fundamental Research Grant Scheme (FRGS), Ministry of Higher Education, Yeo Sook Fern, Tan Cheng Ling, Lim Kah Boon, Aizzat Mohd Nasurdin, RM77,990.00, 01/09/2019 – 31/08/2021.

3. Developing a Framework for Patients’ Choice of Private Dental Care Service in Malaysia, MMU Mini Funds, Yeo Sook Fern, Goh Mei Ling, Lim Kah Boon, Tan Cheng Ling, RM6,160, 1/5/2018 – 30/4/2019.

Completed grants:
1. Developing a Framework to Improve Research and Development (R&D) Project Performance: A Study in Medical Devices Industry in Malaysia, Fundamental Research Grant Scheme (FRGS), Ministry of Higher Education, Tan Cheng Ling (Principal Investigator), Aizzat Mohd Nasurdin, Yeo Sook Fern, RM50,000.00, 1/8/2016 – 31/01/2020.

2. Managing Service Innovation and Customer Service Experience Quality in Heritage Hotels Malaysia, Bridging Grant, Universiti Sains Malaysia, Tan Cheng Ling (Principal Investigator), RM5,000.00, 25/01/2018 – 24/01/2019.

3.  Job Performance Of Nurses In Private Hospitals In Malaysia: An Investigation Of Its Predictors, RUI Grant, Universiti Sains Malaysia, Aizzat Mohd. Nasurdin, Tan Cheng Ling, RM75,000.00, 31/12/2014  – 30/6/2017.

Exploring Factors Influencing Research and Development (R&D) Engineer’s Creativity Level: A Study in Malaysian Original Design Manufacturing (ODM) Firms, USM (Short term), RM29,374.76, Tan Cheng Ling (Principal Investigator), 15/11/2013-14/11/2014.

4. Graduate School of Business (USM) and The Development of Quality Management System Experience, USM (Short term), RM40,000, Tan Cheng Ling (Principal Investigator), Hasnah Haron, Sofri Yahya, Noornina Dahlan, Goh Yen Nee, Mohamed Azlan Ashaari, 15/1/2010-14/1/2012.

5. Development of Supply Chain Sustainability Management Framework for Small and Medium Enterprises (SMEs) in Meeting Malaysian New Economic Agenda (NEM), Fundamental Research Grant Scheme (FRGS), Ministry of Higher Education, RM40,000, Suhaiza Hanim Mohamad, Tan Cheng Ling, Rosly Othman, 1/8/2011- 31/7/ 2013.

6. A Comprehensive Model Linking Human Resource Management Practices and Serviceoriented Organizational Citizenship Behaviors of Customer-contact Hotel Employees in Malaysia, Research University, RM 110,000.00, Aizzat Mohd. Nasurdin, Noor Hazlina Ahmad & Tan Cheng Ling, 1/12/2011 – 30/11/2013.

7. Knowledge Management Effectiveness Mediates the Relationship Between Human Resource Management Practices and Administrative Innovation: An Empirical Study in Malaysian Private Higher Educational Institutions, USM (Intensive), Tan Cheng Ling (Principal Investigator), RM5,000.00, 26/10/2009-25/10/2010.

8. Graduate School of Business (USM) and The Development of Quality Management System Experience, USM (Short term), Tan Cheng Ling (Principal Investigator), RM40,000.00, 15/1/2010-14/1/2012.

Citation index

878
Citations
11
h-index
14
i10-index

Publication

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Books
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Book Chapters

Research Grants

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University

Honors & Awards

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